Difficulties with app account recognition can have various causes, and it's possible that others have experienced similar issues with the Big Fish app. While I don't have access to real-time data or user experiences, I can provide some general suggestions to troubleshoot the problem:


Double-check your email: Ensure that you are entering the correct email address associated with your Big Fish account. Verify that there are no typos or errors in the email address you're using to log in.


Reset your password: If you're certain about the correct email address, try resetting your password. Use the "Forgot Password" or similar feature in the Big Fish app to initiate a password reset. Follow the instructions provided to set a new password and see if it resolves the recognition issue.


Contact customer support: If you continue to experience difficulties, it's advisable to reach out to Big Fish customer support. They can provide specific assistance and guidance tailored to your situation. Check their website or app for contact information or a support portal where you can submit a request for help.


Update the app: Ensure that you have the latest version of the Big Fish app installed on your device. Outdated versions may encounter compatibility issues or have bugs that can affect account recognition. Updating to the latest version might resolve the problem.


Check for account verification emails: Sometimes, email-based services require users to verify their email address before gaining full access to the account features. Look for any verification emails from Big Fish in your inbox or spam folder. By verifying your email, you can potentially resolve account recognition issues.


Remember that the specific steps to resolve the problem may vary based on the app version, platform, and your device. It's always recommended to consult official support channels or the app's documentation for accurate and up-to-date troubleshooting instructions.